We're so sorry about this! If you can't open your chart, or if the app crashes whenever you try to open your chart, here are two suggestions which might solve your problem:
Solution 1. Close the app completely and then re-open it. To do this, double-press the "Home" button on your device. This should bring up a list of apps that are currently running on your phone. Scroll to the left until you find Kindara.
Hold down your finger on the rectangular preview of the app just above its icon, and swipe upwards (it will disappear off the screen.) Then re-open the app.
Solution 2. If you try solution 1 and the chart still won't load, first please log in to our user web portal and make sure all of your data is still there. Sign in with your Kindara account information.
iOS Apple:
It is very important to verify your data is correct on the web portal and this step should not be skipped.
Log out of the Kindara app
In the Apple store uninstall the Kindara app
Re-download the Kindara app
Log back into Kindara
Android:
It is very important to verify your data is correct on the web portal and this step should not be skipped.
In your Device Settings:
Tap Applications
Tap Applications Manager
Tap Kindara
Tap Storage
Tap Clear data & Clear cache
If necessary re-install Kindara via the Google Play Store.
Sign back into the Kindara app.
If neither of these fixes make any difference, please let us know at support@kindara.com and we'll look into it right away.